Community Guidelines

Holes should not be drilled in your apartment without our prior written consent, nor should any nails, hooks, or screws be used on any floors, doors, windows, tub, shower, appliances, or fixtures in the apartment.

Nothing should be fastened to the floors, doors, windows, walls, appliances, or fixtures in the apartment, the exterior walls, or porches of the buildings.

Please refrain from hanging signs, advertisements, or notices on the outside or inside of any apartment or building.

Locks on the doors leading to the apartment should not be altered without our consent. We must have a key to every lock at all times, and every lock must be compatible with the master key system for the building.

Please do not use the balcony, patio, or terrace of your apartment to store personal property.

Additionally, no towels, rags, rugs, laundry, or other items should be hung from any balcony or terrace, nor should anything be thrown or dropped from the windows, balcony or terrace.

Please refrain from cooking or barbecuing on a porch, patio, or balcony.

Common areas, sidewalks, entrances, lobbies, hallways, elevators, or stairways of the community should not be used for any purpose other than entry and exit. Please do not place or store furniture, equipment, or personal articles in any common areas for any period of time. We may remove any such items at any time, at your expense, including any storage costs.

All equipment located in your apartment or community should be used in a reasonable and careful manner. Equipment includes such things as toilets, sinks, electrical, plumbing, heating, ventilating, air conditioning, building access system, elevators, appliances, or other facilities. If you or your family, guests, or visitors use any equipment in a manner that causes damage to the equipment, you could be held responsible for the costs of repairing or replacing it.

The following is a list of estimated costs of damages as a result of negligence beyond normal wear and tear. Listed repair/replacement costs may reflect estimates. Actual costs may be subject to contractor costs.

Cleaning range top - $50.00
Cleaning refrigerator - $30.00
Cleaning of cabinets & counter tops - $50.00
Cleaning of kitchen floor - $30.00
Cleaning of bathroom including disinfecting for odors - $50.00
Cleaning bathroom floor - $25.00

Cleaning entire apartment (according to size):
Studio - $75.00
One bedroom - $100.00
Two bedroom - $125.00
Three bedroom - $150.00

Cleaning windows - $15.00 (each)
Removal of contact paper (new kitchens only) - $25.00
Replacement of appliance parts charged according to market.
Encrusted drip pans - $5.00 (each)
Wallpaper removal - $50.00
Replacement of appliance parts for damage caused by Tenant will be charged according to current list prices and labor.
Replacement of toilet bowl or tank - $100.00
Replacement of sink bowl - $50.00
Replacement of ceramic tile (new bathrooms only) - $5.00 (each)
Stopped up toilet by foreign object and snake out - $75.00
Vanity - $175.00
Medicine cabinet mirror - $75.00
Light fixtures charged at current list price.
Mailbox lock replacement - $25.00
Mailbox key replacement or not returned at lease end - $5.00
Replacement of door key or not returned at lease end - $5.00
Key fob replacement or not returned at lease end - $15.00
Wall, trim, and door repairs charged according to materials and labor.
Screen repairs - $25.00
Double coat of paint (due to smoking, soil, or walls painted by tenant) will be charged according to current market price.
Replacement of locks - $35.00
Replacement of window pane - $40.00
Steam clean carpet - $100.00
Carpet stain removal according to market price.
Carpet replacement per square foot according to market price and prorated of the expected life.
Trash removal including picking up cigarette butts and mail - $25.00 (minimum)
Drywall replacement charge according to market price.
Replacement of entry door - $175.00
Replacement of interior doors - $75.00
Major back-up, caused by objects such as rags, diapers, feminine napkins, etc. put in toilets or other drains - $275.00 (minimum)

If your community has a pool, you must pay any required fees prior to usage.  For your safety, please obey all pool rules and regulations.

Games, sports, and other recreational activities are permitted only in designated areas. All rules and regulations must be obeyed including the days and hours that recreational facilities may be used.

We may at any time discontinue any recreational services or close down facilities either temporarily or permanently.

Items which weigh more than we determine is reasonable for the floor loading of the apartment are not permitted. You must check with us before bringing heavy items (i.e., waterbeds, safes, etc.) into the apartment.

For after hour lockouts, please call the 24-hour service number. Our goal is to have service respond within an hour to assist you. Residents will be charged a $50.00 lockout fee for emergency lockout service after normal business hours.

Please keep in mind we may remove any vehicle at the owner’s expense if it appears abandoned, inoperable, does not display an inspection sticker and/or license plates, or the inspection and/or registration is expired.

We apologize, but due to local water restrictions and hazardous substance ordinances, we cannot allow residents or their guests to work on their vehicles in the community parking areas. Vehicles may be washed only in designated areas. If there is no designated area, then washing vehicles is not allowed.

All residents, their family, and guests should conduct themselves in a manner that will not disturb their neighbors or community staff. Noise, odors, or any other actions that cause a disturbance are not permitted. Please do not interfere with the rights, comforts, or convenience of other residents or community staff.

Remember you are responsible for the conduct of your family, friends, guests, and anyone you invite into the community.

We will make reasonable efforts to stop neighbors from disturbing your peace, but we cannot be responsible for controlling their actions. If you are seriously disturbed by activities at your neighbor’s apartment, please call the police.

One time Pet Fee - $250

Monthly Pet Rent - $30 per pet

Cats & dogs are welcome at your community. A Pet Agreement is required for all pets and additional fees apply. Any violation of pet rules and regulations can result in charges to your account, loss of pet privileges, or eviction. See restrictions below.

Number of Pets
Two maximum.

Pet Friendly Areas
Pets may be restricted to certain buildings and/or floor levels within the community.

Service Animals or Assistance Animals for Disabled
Service animals or other assistance animals for disabled residents will always be permitted with verification that the resident qualifies as disabled and requires the animal in order to have equal opportunity to use and enjoy the apartment and community. A Pet Addendum will be required; however, all fees, deposits, and renters’ insurance requirements specific to the animal will be waived. Rules and regulations will apply to the animal.


The following dog breeds are not allowed (no full or mix of any of the following):

  • Akita
  • Alaskan Malamute
  • American Bulldog
  • Chow
  • Dalmatian
  • Doberman
  • Dogo Argentino
  • German Shepherd
  • Husky
  • Presa Canario
  • Rottweiler
  • Staffordshire Terrier/Pit Bull
  • Wolf

or any other breed prohibited by management for life/safety reasons. We may change the restricted breed list after thirty (30) days notice; however, if such change means that your dog will no longer be allowed, then your dog will nonetheless be permitted (grandfathered) until the expiration of your then-current lease term. No “visiting” pets are allowed.

Pet Rules and Regulations

  1. Pets must be licensed and immunized in accordance with applicable regulations.
  2. Dogs are not allowed outside the apartment unless on a leash (in accordance with local leash laws) and under your control or under the control of your designated responsible person.
  3. Cats must be indoors only. Only domestic breeds are allowed.
  4. Pets must not be left alone, at any time, outside the apartment. Animal control will be called to remove any pets left unattended within the community.
  5. Dogs may not be tied to any fixed object (such as a tree) anywhere in the community. You may not keep your pet on the balconies or patios unleashed or unattended at any time.
  6. No pets are allowed in the swimming pool areas, other apartments, laundry rooms, offices, clubrooms, or other recreational facilities, except as required by applicable laws related to service animals or other assistance animals.
  7. Dogs and cats must be housebroken. Dogs and cats must be spayed or neutered, and no pet offspring are allowed.
  8. Pets must be walked and curbed only in designated areas. You are responsible for immediate clean-up of pet waste. Pet waste is to be disposed of properly in plastic bags and placed in the dumpsters or other designated dog stations.
  9. You will not allow any pet to become a nuisance or danger to other residents, which includes, but is not limited to, biting, excessive barking, or whining.
  10. Upon maintenance requests, dogs must be restricted to an area not affected by the service request.
  11. You are responsible for any extermination fees incurred as a result of keeping a pet in the apartment.

We may change any of the above Pet Rules and Regulations after thirty (30) days’ notice.

The following items should be recycled:

Newspapers - Not magazines, other coated paper, or phone books
Aluminum cans - All cans must be rinsed out before recycling
Glass - All colors and must be rinsed out with tops removed

Please do not bring anything into your apartment or the community that increases the risk of fire. Things that could cause an increased risk of fire include flammable oils, fluids, propane, benzene, gasoline, kerosene, or other hazardous materials.

Please refrain from cooking or barbecuing on a porch, patio, balcony, or within 15 feet of any building, except as expressly permitted by your community.

Satellite dishes one meter or less in size are permitted upon your signing a Lease Addendum – Satellite Antenna and Dishes.

Adding Value to your SmartCard

- Insert SmartCard into the Cash Service Center, with the chip facing up towards the machine.
- The balance on your card will show on the electronic display.
- To add value on to your card, with the card already in the Cash Service Center, insert $5, $10, or $20 into the bill acceptor.
- Wait for the card to be updated and remove the card.

Use in Laundry Machine

- The price of the cycle is displayed on the electronic display.
- To start the machine, insert SmartCard into the card-reader slot with the chip facing up towards the machine.
- Select the cycle desired. The length of the cycle will be displayed after the machine has started.
- After your cycle selection, wait until the machine starts and the display on the machine says to “Pull Card.”

General Care of SmartCard

- Store card in a safe place away from magnetic fields such as microwaves, computers, other credit cards, and electronic equipment.
- Do not bend.
- Do not insert card in anything but the laundry machines and the Cash Service Center.
- The information may be erased if inserted in any other card reader.
- Keep card and chip clean from any grease, film, or laundry soap.
- Keep card and chip dry and free from scratches.
- Do not put wet clothes on the SmartCard readers.

Stop by the leasing office during normal business hours if you have any questions regarding your SmartCard.

Home Properties has contracted a company for snow and ice removal operations. Please adhere to the following guidelines related to snow removal:

All communications regarding snow removal operations should be directed to our Leasing Office (e.g., if plowing or sidewalk clearing has not occurred in your section of the community). If the office is closed due to inclement weather, please leave a voicemail message, as they are monitored and responded to! The Contractor has been instructed to only communicate with Community Managers.

- The Contractor will begin snow removal operations after two (2) inches of snow has accumulated on paved surfaces or at the discretion of the community.

- Parking spaces will be truck bladed to the extent that parked vehicles permit (at least three unoccupied parking spaces in a row) during the original plowing service. Roadways will be plowed curb to curb, or as close to the curb, as the roadway allows.

- The snowplow operators will attempt to push the snow off the roadway in smooth, continuous passes with the blades angled toward the road to not create large drifts of snow in front of parked cars; however, the Contractor is not responsible for removing snow from behind/around cars after the snow removal service. This will inevitably occur each time the truck plows snow from the street, but the Contractor has been cautioned to avoid this as much as possible.

- After the snow has been removed, the Contractor will use rock salt on the drivelanes and parking areas and ice melt for the sidewalks.

- Snow should never be shoveled onto streets, sidewalks, or other parking spaces. The Contractor is not responsible for the removal of snow piled by residents in these areas. When shoveling or blowing snow, please place it onto grass-covered common areas. Visit the Leasing Office to borrow a spare shovel if needed.

- If you are essential personnel or are required to be available for work, please make private arrangements or park on a public or adjacent street.

- Snow removal and ice melt will not be applied to your patio area during winter months by the Contractor of the community. Under the provisions of your lease, it is your responsibility to keep your apartment in a clean, orderly, and safe condition. This includes the patio area. Failure to do so will be at your own risk.

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• It is a violation to leave trash outside of the containers. Because of such neglect others have no choice but to leave their trash behind the person who allows dumping outside the container/compactor area.

• There are two trash removal areas on the property (one at M building and one at H building).

• There are two containers in each area. One is clearly marked for rubbish (household trash) and the other for recycling. It is very important that you follow the instructions when disposing of either. For rubbish you will need to open the door to the compactor, drop your bagged trash inside and then close the door. Once you close the door the mechanism will allow the trash to compact allowing room for the next use. If these steps are not being followed it will contribute to others not properly disposing of their trash and the unsightly pile we struggle with now.

• The recycling bin is for commingled recyclable items. Glass, cans, paper and plastic are all acceptable items to recycle and are to be commingled (please do not discard items in bags in these containers; items must be emptied loosely into the recycling container). We support and promote being “Green” and ask that you rinse items before discarding. Do not include contaminated recycling when you dispose of your commingled goods. Boxes, cardboard and other collapsible recycling items should be folded and plastics crushed when possible to allow the best use of the space.

• Rubbish (household trash) should always be in a securely closed bag or package to keep the area as clean as possible and avoid attracting rodents.

• No furniture is permitted to be left at the compactor areas. Those residents disposing of furniture will be fined for this violation as outlined above. If you have furniture or oversized items to be removed, please contact the Leasing Office for instructions and cost.

• Illegal dumping is not permitted. The compactors are strictly for household trash disposal of residents only. If you see someone dumping you may contact the office or take down the make, model and license plate of the vehicle and report it to management.

It is our belief that with everyone working together as outlined above we can overcome the challenge that our trash areas have presented for all of us. Please feel free to contact our office during weekday office hours with any concerns/questions regarding these changes.